COVID-19 | Supporters’ Code of Conduct


Welling United Football Club – Spectators’ Code of Conduct

We look forward to welcoming you back in line with Government guidance on the
admission of spectators. This Code of Conduct acts to principally guide and advise
ticket holders of the protocols in place on any match day.

The Club has in place a range of processes to ensure the safety of all entering on
any match day, however it is vitally important that all attendees play their part in
making it safe and enjoyable and to do so we need your full cooperation.

You are therefore kindly reminded of the requirement to adhere to this Code of
Conduct at all times, and follow all safety requirements, in order to assist Club
staff, stewards and volunteers, and to help protect you and your fellow spectators.

You are reminded if purchasing tickets on behalf of others, they are also required
to provide their names and contact details for each individual ticket holder. Tickets
must not be passed on to anyone else.

You must not attend if suffering from COVID-19 symptoms, are feeling unwell, or if
you’ve been in close contact recently with anyone experiencing symptoms or who
has tested positive. In the event you develop COVID-19 symptoms whilst at the
Stadium, please notify the nearest member of Club staff immediately.

Plan your journey in advance and arrive at the stadium in plenty of time – check
any advice of arrival times expected for you, which is issued at the time of
purchasing your ticket(s). Normal entry points might be closed and additional
stadium entry procedures will be in place, such as temperature testing. The use of
the NHS App with the stadium QR Code will speed up your entry. On arrival at the
ground please be aware that social distancing and other safety measures will be in
operation. Follow all Club signage, instructions and guidance issued by stewards
and/or Club personnel.

It is Club policy that all entering must wear a face cover when entering and exiting
the Stadium. Face covers (masks or visors) may/may not/only be removed once in
your seat/standing area and/or while eating or drinking.

Avoid bringing large bags into the stadium and only do so if absolutely necessary,
to avoid slowing down the stadium entry process.

When purchasing your ticket(s) establish whether cash payments will be accepted
inside/outside the ground. Otherwise be prepared to use electronic/card methods.

At all times please observe social distancing and avoid close contact with others
not in your social bubble. Upon entering the stadium please pay close attention to
signage, floor markings and instructions issued by stewards or via the club’s PA
system, this will help get you where you need to be in the most efficient way.
Some of the ground’s amenities, such as toilets, food and drink outlets, may not be
in operation or may be operating at a reduced capacity.

When using toilet facilities, please follow all guidance. Be patient and considerate
towards other users, and wait your turn to avoid toilets areas becoming crowded.
Where possible, try to avoid peak times (such as half-time and the end of the
game). Maintain good hand hygiene at all times around the stadium – use the
sanitiser dispensers provided and avoid touching your face, or handles and railings
whenever possible. Please remain in your seat/standing location for the full game
if possible – including at half time, and avoid unnecessary movement. If you need
to move, wait until gangways are clear, avoid face to face contact and follow
stewards’ instructions.

We all hope we’ll be celebrating a goal but please remember to maintain safe
distances to other supporters not in your social bubble, and be respectful and
mindful to those around you whose individual circumstances may differ from your

Please refrain from touching the match ball if it is kicked out of play and into
where you are watching the match. A member of Club staff will collect the ball in
order to sanitise it and return it to the field of play.

Do not approach any of the Club’s or visiting Cub’s players or coaching staff at any
time, as players and staff will not be able to sign autographs or pose for

Please be ultra patient when leaving the stadium and listen to the advice from
stewards. In most cases you will only be permitted to leave upon the direction of a
steward to ensure staggered exits across the stadium footprint and thus mitigate
any risk. It will take longer than normal to leave due to these procedures.

The Club reserves the right to eject any supporter that fails to comply with this
Code of Conduct and reminds you the stadium capacities under which we can
operate to allow spectators to return may ultimately be negatively impacted as a
result of any safety issues.

Thank you for your support and full co-operation. Stay alert, follow these
guidelines and help us all enjoy your attendance as safely as possible under the